”The showroom of the future
with values of the past“

FAQs

Frequently Asked Questions

 

1. How much discount do you offer? 

We have sales throughout the year that offer discounts on all our ranges. Customers also receive a privilege card from us after their first order, offering an extra 5% discount on all future purchases. 

2. How long is the delivery? 

Delivery depends on the item ordered - it can be anything from 2 -12 weeks. 

3. Do you charge for delivery?

We have a free delivery service within a 30 mile radius from our shop. The cost for anyone living outside of 30 miles radius can vary depending on where you live. 

4. Where is my order? 

If you wish to check the status of your order, please email us or call us for free on 01202 897474 for further assistance.

5. What are our fabric / wood options?

Every manufacturer offers different options! Most manufacturers have 100's of fabrics to choose from. Woods also vary from Oak, Mahogany, Walnut, Yew & Cherry.

6. Do you price match? 

Yes. Read more about our price promise here

7. What if my furniture does not fit? 

If the furniture does not fit we will do our best to resolve the situation. It will be passed on to our dedicated Customer Service team, they will then resolve the problem with the customer. 

8. Can I collect my order? 

All orderes are able to be collected. 

9. What if I discover a fault with my furniture after delivery? 

Give a call on 01202 897474 or emails us to report the issue. A member of staff from our Customer Service team will contact you to arrange an inspection call. We will do everything we can to resolve this as quick as possible.